Shipping Policy

Timely Delivery

We ship premium hearth and outdoor products—including electric fireplaces, gas fireplaces, and patio furniture—within 6–10 business days for most standard orders. Customized or made-to-order products may require 10–15 business days, depending on stock availability, customization, and delivery location. Estimated shipping times are displayed at checkout for your convenience.

Order Tracking

Once your order ships, you will receive an email with a tracking link so you can monitor your delivery in real time. We ship nationwide across the U.S., with international shipping available upon request.

Oversized & Freight Orders

For oversized or heavy items such as large fireplaces or patio furniture, delivery may be handled by specialized freight carriers. These shipments require additional coordination, and the carrier will contact you directly to schedule your delivery appointment.

Delivery Assurance

We are committed to ensuring every order arrives safely, on time, and in excellent condition. If you encounter any shipping delays, tracking issues, or damaged items, please contact our customer care team immediately for prompt assistance and resolution.