Privacy Policy

Personal Information We Collect

We collect details such as your name, email address, phone number, billing/shipping address, and payment information to process orders, provide customer support, and enhance your shopping experience.

Purpose of Data Collection

Your information is used to process transactions, confirm orders, arrange deliveries, provide warranty or after-sales support, and offer personalized product recommendations for hearth, fire, and outdoor living products.

Consent to Use

By using our website or placing an order, you consent to the collection, processing, and use of your information as described in this Privacy Policy.

Data Retention

We store your information only as long as necessary to complete transactions, resolve disputes, comply with legal requirements, or maintain accurate business records. Once fulfilled, your data is securely deleted.

Data Security

We protect your information with secure servers, encryption technology, and access controls to prevent unauthorized use, breaches, or misuse.

Third-Party Sharing

We do not sell your personal information. Data may be shared only with trusted partners (such as payment processors, shipping carriers, and service providers) to complete your order.

Cookies & Tracking Technologies

We use cookies and similar tools to improve site functionality, remember your preferences, and analyze site usage. You can manage cookie preferences in your browser settings.

Your Rights

You have the right to access, update, or request deletion of your personal data. Please contact our customer service team to exercise these rights.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date.