Returns & Refunds Policy

30-Day Return Period

We accept returns within 30 days of delivery for eligible products, including electric fireplaces, gas fireplaces, and patio furniture, that are unused, in original packaging, and in resellable condition. A valid proof of purchase is required. Please ensure items are packaged securely to prevent any damage during return transit.

Return Shipping Responsibility

Customers are responsible for all return shipping costs. A 15–25% restocking fee may apply depending on product type and condition.

Note: Large items such as fireplaces, heavy patio furniture, or any custom-built or clearance products may be considered final sale if opened, assembled, or altered.

Refund Processing

Refunds are issued after inspection and approval of the returned product. Processing times may vary depending on your payment provider. Refunds will be credited back to the original method of payment used at checkout.